FAQ

FAQ

You can learn more from our asked questions

Here you’ll find clear answers to some of the most common questions about our payroll services and additional workforce support.

Payroll FAQs

What payroll models do you support?

PAYE, Umbrella, and CIS payroll options are all available, tailored to suit the needs of your workforce.

How are payslips provided?

Secure digital payslips are issued via an employee self-service portal, accessible from any device.

Do you handle auto-enrolment and pensions?

Yes. Auto-enrolment duties and pension contributions are managed in line with legal requirements, with integration to most major pension providers.

Can you pay employees directly?

Yes. Payments can be processed via Faster Payments or BACS, depending on your preferences.

How quickly can payroll be set up?

Most payrolls can be onboarded within 3–5 working days once all required information is provided.

Do you manage statutory payments?

Yes — this includes statutory sick pay (SSP), maternity pay (SMP), paternity pay (SPP), and holiday pay.

Labour Supply FAQs

What types of workers can you provide?
A range of pre-vetted, compliant workers including general labourers, warehouse operatives, drivers, tradespeople, and office staf
Are all workers compliant?
Yes. Every worker undergoes Right to Work checks, ID verification, and, where relevant, sector-specific certification checks such as CSCS or CPC.
How quickly can workers be supplied?
Often within 24–48 hours, depending on the role, location, and availability.
Who pays the workers?
All supplied workers are paid through the in-house payroll system, ensuring compliance with tax, NI, and holiday pay requirements.
Can you supply workers nationwide?
Yes — coverage extends across the UK, with fast fulfilment in most major locations.

General FAQs

Are your systems secure?
Yes. All data is encrypted, stored securely, and access-controlled with two-factor authentication.
Do you provide ongoing support?
Yes. Dedicated support contacts are available for both clients and workers
Is there a minimum contract length?
No long-term commitment is required for most services — packages are flexible to suit your needs.
Can you create a custom package for my business?
Absolutely. Services can be tailored to your specific operational, industry, and compliance requirements.

Do you still have unanswered questions?

For any inquiries relating to our offered services, please get in contact witht a memeber of the  HSMK team. We are happy to go into detail on our offering or to cover specific questions we haven’t touched upon here.

Greenford, UB6 0AL
0333 011 0112
9am - 06pm
Contact us